University Concession Manager Training

This 3-day course will be taught by Mona Kloster and Hope Kaser who both assisted in developing this training course.

The UCMT class will be held Saturday June 21st thru Monday June 23rd. We will hold the class at the Hyatt Place hospitality room each day. We will meet at the hospitality room at 9:00 AM each day.

Course Outline

Day One - Introduction, Management 101 (Planning, Organizing, Directing and Control), Achieving Results Through People (Recruiting, Interviewing, Hiring, Training, Retaining, Rewarding)

Day Two - Concession Stand Management (Inventory Control, Event Summary), Catering Management (Menu Management, Salesmanship, Set Up Basics)

Day Three - Financial Reporting (Terminology, Purchasing, Financial Reports, Budgeting/Forecasting). Equipment setup and use training video.

Each days ends with an essay quiz on that day´s material. Each morning, after the first, begins with a review of any questions that students may still have from a previous day.

For more information, contact the NACC.